Terms and Conditions

Last updated: September 2026

This English version is provided for convenience. The German version ("Allgemeine Geschäftsbedingungen") is legally binding; in case of any discrepancy, the German version prevails.

1. Scope

These Terms and Conditions apply to all orders placed by consumers through the online shop of Sahara Urban GmbH (German limited liability company (GmbH)), Sahara Urban GmbH, Teltower Damm 26, 14169 Berlin, Germany (hereinafter "we" or "the seller").

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB).

We do not accept deviating terms of the customer unless we have expressly agreed to them in writing.

2. Contracting party and customer service

The purchase contract is concluded with Sahara Urban GmbH, Sahara Urban GmbH, Teltower Damm 26, 14169 Berlin, Germany. Further details about the seller can be found in the legal notice (Impressum).

For questions about your order, please contact us by e-mail at info@saharaimbiss.de or by phone at +49 151 29404197.

3. Conclusion of the contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to you to place an order.

You can add products to your shopping cart without obligation and change your entries at any time before submitting the order using the buttons provided in the ordering process (change quantity, remove item, edit address). Before you submit the order, we show you an overview of all order details.

By clicking the button "Order and pay" ("Zahlungspflichtig bestellen") you submit a binding offer to purchase the goods in your shopping cart. Immediately afterwards you will receive an e-mail confirming receipt of your order (receipt confirmation). This receipt confirmation does not yet constitute acceptance of your offer.

The purchase contract is concluded when we accept your offer. Acceptance takes place

• by a separate order confirmation sent by e-mail,
• by dispatch of the goods, or
• when paying by credit card, debit card, Apple Pay, Google Pay, PayPal or SEPA direct debit, already upon completion of the payment process during checkout, because at that moment we initiate the payment and thereby accept your offer.

Whichever of these events occurs first is decisive. If we do not accept your offer within five days, it is deemed rejected; any payment already made will be refunded without delay.

4. Contract text and language

We store the text of the contract and send you the order details together with these Terms and Conditions and the cancellation policy by e-mail. After the order has been completed, the contract text is no longer accessible to you via our website; via the link in your order confirmation you can view your order and its status. You can read and save the current version of these Terms and Conditions on our website at any time.

The contract language is German. Where the shop offers an English version, it serves solely for better understanding; in case of doubt the German version prevails.

5. Prices and shipping costs

All prices are final prices in euros and include statutory value added tax. For food and other goods offered by weight, volume or length we additionally state the unit price per unit of measurement.

Shipping costs are charged in addition to the prices; their amount depends on the country of delivery, the items ordered and, where applicable, the order value. The current shipping costs can be found on the page "Shipping and delivery" and are displayed during checkout before you submit your order. For deliveries within the European Union no additional customs duties or import charges apply.

6. Payment

Payment is due upon conclusion of the contract. The payment methods we offer are shown during checkout and on the page "Payment methods". Payments are processed by our payment service provider Stripe; payment details such as card numbers are entered exclusively there and are not stored by us.

When paying by SEPA direct debit (where offered), you grant us or our payment service provider a SEPA direct debit mandate. You will usually receive the pre-notification together with the order confirmation; the notice period is shortened to one day. You must ensure sufficient funds in your account. Costs arising from a returned direct debit are borne by you if you are responsible for the return.

You may only set off claims against ours if your counterclaims have been established by a final court decision or acknowledged by us. You may only exercise a right of retention if your counterclaim arises from the same contractual relationship.

7. Delivery and delivery time

We deliver within Germany and to the member states of the European Union. Deliveries are made to the delivery address you specify. Delivery to parcel lockers (Packstation) is possible where supported by the carrier.

Unless otherwise stated for an item, the delivery time is 3 to 5 working days within Germany and 4 to 8 working days to the other EU countries. For prepayment methods the delivery period begins on the day after receipt of payment, otherwise on the day after conclusion of the contract. If the last day of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

If an ordered product is not available because we, through no fault of our own, have not been supplied by our supplier, we may withdraw from the contract. In this case we will inform you immediately and refund any payments already made without delay. We only make partial deliveries where this is reasonable for you; you will not incur additional shipping costs as a result.

8. Retention of title

The goods remain our property until full payment has been made.

9. Right of cancellation

Consumers have a statutory right of cancellation. For details, in particular the period, exercise and consequences of cancellation, please refer to our cancellation policy, which also contains a model cancellation form.

The right of cancellation does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly (Section 312g (2) no. 2 BGB), nor to sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery (Section 312g (2) no. 3 BGB). Which of our goods are affected is explained in the cancellation policy and, where applicable, on the respective product page.

10. Special information on food

Ingredients, allergens, nutritional values, net quantity, storage instructions and details of the food business operator can be found on the respective product page and on the product label.

We deliver food with a reasonable remaining shelf life. After receipt, please observe the storage instructions on the packaging, in particular for products that must be refrigerated after opening.

11. Warranty

Statutory warranty rights apply. If the delivered goods are defective, you may first demand subsequent performance (repair or replacement) and, under the statutory conditions, reduce the purchase price or withdraw from the contract and claim damages.

Please report visible transport damage to us and to the carrier as soon as possible. Failure to do so has no effect on your statutory rights; it does, however, help us to assert claims against the transport company.

12. Liability

We are liable without limitation for damage resulting from injury to life, body or health, for intent and gross negligence, for fraudulent concealment of a defect, where we have assumed a guarantee, and under the German Product Liability Act.

In the event of a slightly negligent breach of essential contractual obligations – obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance you may regularly rely – our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

13. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act, VSBG). We endeavour to resolve any disagreements directly with you; please contact us at info@saharaimbiss.de.

14. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another member state of the European Union, mandatory consumer protection provisions of that state remain unaffected by this choice of law.

Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.

15. Seller

• Sahara Urban GmbH (German limited liability company (GmbH))
• Sahara Urban GmbH, Teltower Damm 26, 14169 Berlin, Germany
• Represented by: Mostafa Quanjuri
• Register: Amtsgericht Charlottenburg, HRB 210967 B
• VAT identification number: DE327072811
• E-mail: info@saharaimbiss.de
• Phone: +49 151 29404197