Shipping and Delivery

Last updated: September 2026

This English version is provided for convenience. The German version ("Versand und Lieferung") is legally binding; in case of any discrepancy, the German version prevails.

Delivery area

We deliver within Germany and to the following member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We currently do not ship to countries outside the European Union (for example Switzerland, the United Kingdom or Norway). Within the European Union no customs duties or import charges apply.

Shipping costs

Shipping costs depend on the country of delivery and the items ordered. They are displayed in the shopping cart and at checkout before you submit your order.

• Germany: accessories (bracelets and necklaces) ship free of charge as a tracked DHL small parcel; all other items €4.90 per order as a DHL parcel, free of charge from an order value of €199; if an order contains accessories and other items, the parcel price applies
• European Union: accessories €9.90 per order as a DHL small parcel; all other items €14.90 per order as a DHL parcel, free of charge from an order value of €199; if an order contains accessories and other items, the parcel price applies

All prices include statutory value added tax.

Delivery time

Unless otherwise stated for the respective item, the delivery time is 3 to 5 working days within Germany and 4 to 8 working days to the other EU countries. It consists of our handling time and the transit time of the carrier and begins, for instant payment methods, on the day after conclusion of the contract and, for prepayment methods, on the day after receipt of payment.

Working days are Monday to Friday, excluding public holidays at the place of dispatch. If the end of the delivery period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

If you order several items with different delivery times, we ship the goods in one consignment unless otherwise agreed. The delivery time is then determined by the item with the longest delivery time.

Carrier and tracking

We ship with DHL. As soon as your parcel is on its way, you will receive an e-mail with the tracking number, which you can use to follow your parcel on the DHL website. The order page, which you can reach via the link in your order confirmation, also shows the current status.

Delivery to DHL parcel lockers (Packstation) is possible. To use this option, enter your DHL post number and the number of the Packstation in the delivery address.

We do not pass on your e-mail address or phone number to DHL. You receive shipping notifications (dispatch, tracking number) exclusively from us. Details can be found in the privacy policy.

Food

We pack food so that it survives transport undamaged. Products that must be refrigerated after opening are labelled accordingly; please observe the storage instructions on the packaging. During very high outside temperatures we may postpone the dispatch of temperature-sensitive products by a few days. In this case we will inform you by e-mail.

Transport damage

If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us without delay (info@saharaimbiss.de). Failure to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.

Undeliverable shipments

If a shipment cannot be delivered because the address was incomplete or incorrect or the shipment was not collected, it is returned to us. We will then contact you to arrange a new dispatch. We may charge you the costs of a new dispatch if you are responsible for the failed delivery.

Contact

If you have questions about shipping, please contact us by e-mail at info@saharaimbiss.de or by phone at +49 151 29404197.